Question 1

1. Introduction

Accepted Answer

1.1 This booking contract is negotiated by the Agent and is made  between the Client and the Artist. In this respect, the Agent is acting  as an employment agency in issuing this contract and shall not be held  responsible for a breach of this contract howsoever caused.
1.2 All terms used in the Entertainment Booking Form shall apply in these terms and conditions.

Question 2

2. Confirming the booking

Accepted Answer

2.1 All bookings take effect immediately upon acceptance of the  booking by BOTH the Client and the Artist, whether orally,  electronically or in writing ("Confirmation").
2.2 The fact that  the Contract has not been signed or returned is not sufficient to  invalidate the booking or acceptance of these terms.
2.3 The Agent  will store the Contract for safe keeping (copies of which will be  readily available on request) and will continue to act as the Agent and  negotiator between both parties for the period up to and including the  Event Date, and for a further period of five months.

Question 3

3. Changes to a contract

Accepted Answer

3.1 The agreed Total Cost may be subject to change if any details of  the Contract are altered (by agreement with both the Client and the  Artist).
3.2 All changes to the Contract must be arranged and agreed by the Agent in advance of the Event Date.

Question 4

4. Payment of fees

Accepted Answer

4.1 The Total Cost is inclusive of reasonable expenses (including but  not being limited to the Artist's reasonable travel time and cost). The  Agent shall provide a breakdown of the Total Cost within 14 days of a  request if required by the Client.
4.2 The agreed Deposit is due  strictly within seven working days of invoice. Deposits can be paid  through bank or online transfer (details for payment are set out in the  Entertainment Booking Form or invoice). The Deposit is non-refundable.
4.3  Unless otherwise agreed by the Artist and the Agent in writing on the  Entertainment Booking Form, the Balance is payable to the Agent through  cheque, bank or online transfer or if agreed, to the band directly via  cash, cheque or bank transfer.
4.4 If any fee which the Client is  due to pay prior to the Event Date has not been received at least 7  working days before the Event Date, the Artist has the right to  terminate this Contract without penalty and the Client will forfeit any  other fees paid previously, and remain liable for any cancellation fees  due (see clause 5 below).

Question 5

5. Cancellations by the Client:

Accepted Answer

5.1 The Client shall have the right to terminate this Contract only  in the case of a Force Majeure Event (as defined by clause 18) provided  that the Client informs the Agent as soon as reasonably practicable on  becoming aware of the Force Majeure Event.
5.2 The Agent shall notify the Artist of the cancellation as soon as reasonably practicable after being informed by the Client.
5.3  If the Client does not cancel the Contract in accordance with clause  5.1 or for any reason other than a Force Majeure Event the Client shall  be liable to pay a cancellation fee, in addition to the loss of the  Deposit, calculated as follows:

5.3.1
CANCELLATION PERIOD                                                                                                        CANCELLATION FEE
Less than 48 hours after Confirmation                                                                                              nil
Up to 90 days before Event                                                                                                        50% of Full Fee
Up to 61 days before Event                                                                                                          75% of Full Fee
60 days before Event                                                                                                                 100% of Full Fee
 
5.3.2 Where  the Artist has secured an alternative booking, the Fee from which the  cancellation fee is calculated shall be reduced by the amount of the fee  (being in respect of the performance only) from the new booking.
5.4  All cancellation fees shall be paid to the Agent within 14 days of the  Event Date who shall forward the same on to the Artist within seven days  of receipt of clear funds.
5.5 Any payment outstanding from the  Client will be referred to the Agent's debt recovery company and will be  subject to a surcharge of 15% plus VAT to cover administration fees and  costs incurred. Such surcharge together with all other charges and  legal fees incurred will be the responsibility of the Client and will be  legally enforceable.
5.6 It is the Client's responsibility to  ensure their venue at the Event Address can accommodate the Artist and  non-performance of this Contract by Artist due to venue restrictions  shall result in the Client being liable to pay the Total Costs.

Question 6

6. Cancellation by the Artist

Accepted Answer

6.1 The Artist shall have the right to terminate this Contract only on the occurrence of a Force Majeure Event.
6.2  The Artist shall inform the Agent as soon as reasonably practicable on  becoming aware of the Force Majeure Event. The Agent shall notify the  Client of the cancellation as soon as reasonably possible after being  informed by the Artist and make all reasonable attempts to find a  suitable replacement artist of similar standard, style and cost. Should a  suitable replacement not be found, the Agent agrees to refund the  Client the Deposit plus any other fees already paid in advance.
6.3  Without prejudice to any other rights the Client may have, should the  Artist purport to terminate a Contract for any reason other than a Force  Majeure Event the Artist shall pay within 5 working days to the Agent  an administration fee equal to the commission due on the Contract (being  an amount equal to the Deposit). The Artist shall be liable to pay to  the Client the difference between the original Total Cost under this  contract and the new fees charged by any replacement artist arranged for  the Client by the Agent up to a maximum higher price difference of 20%  of the Total Cost. The Artist shall not be liable for any loss, damage,  cost or expense arising out of the breach, which was not reasonably  foreseeable by the Artist at the date of the Contract.
6.4 No  refund shall be given to the Client against the Deposit already paid,  and no administration charge will be made to the Artist, if a  replacement artist of similar value can be arranged by the Agent and  agreed by the Client. However, should a replacement artist charge a  lower fee, the Client will be refunded an amount of the Deposit pro rata  to the difference in fees and the replacement artist will be due their  usual fee. The Agent shall use reasonable endeavours to contact the  Client and Artist to agree this in advance.
6.5 The Client shall  have the right to reject any last minute replacement artists provided  that the replacement artist is not required to perform. If the Client  still requires the replacement artist to perform, then their full fee  will be due.
6.6 Any payment outstanding from the Artist will be  referred to the Agent's recovery company and will be subject to a  surcharge of 15% plus VAT to cover collection costs incurred. This  surcharge together with all other charges and legal fees incurred will  be the responsibility of the Artist.

Question 7

7. Late payment of a deposit

Accepted Answer

7.1 Failure by the Client to pay the Deposit within the terms specified  will be deemed to be a termination of the Contract by the Client and  clause 5.3 shall apply.

Question 8

8. Late payment of the balance

Accepted Answer

8.1 Failure by the Client to pay the Artist within the terms specified will result in interest being charged on the balance due.
8.2  The Artist reserves the right to claim interest on late payments at 3%  above the Bank of England base rate from time to time.
8.3  Non-payment of the Balance will result in legal action and any payment  outstanding from the Client outside of these terms will be referred to  the Agent's recovery company and will be subject to a surcharge of 15%  plus VAT to cover collection costs incurred. This surcharge together  with all other charges and legal fees incurred will be the  responsibility of the Client and will be legally enforceable.

Question 9

9. Complaints

Accepted Answer

9.1 If through its own fault the Artist is unable to fulfil part of  the event schedule or breaks the terms of this contract and the Client  would like to claim a reduction on the Artist’s fee, a complaint must be  made in writing to the Agent no more than 30 days after the Event Date.  Full payment must still be made to the Artist as agreed in the  contract. The Client shall not be entitled to set off any discount it  feels it is due against the payment of the Total Cost. Failure to pay  the Artist within the terms of this Contract will incur charges outlined  in clause eight above.
9.2 Whilst the Agent cannot be held  responsible for the actions or failures of either the Client or Artist,  the Agent will use reasonable endeavours to settle disputes without the  need for either party to take legal action against each other. Once the  Client has made a written complaint, the Agent will contact the Artist  to discuss the complaint and request a written statement detailing their  version of events. The Agent will act as a mediator between Client and  Artist in order to come to an amicable agreement over any refund or  expense which may be due. If the Agent cannot settle the dispute to the  mutual satisfaction of both the Client and Artist, both parties shall be  entitled to take further legal advice and pursue any other course of  action.
9.3 Any dispute between the Client and the Artist based on  changes to the contract/performance that were agreed by both the Client  and the Artist, but not confirmed by the Agent in writing, shall be  dealt with between the Client and the Artist directly. The Agent shall  not mediate over these changes.

Question 10

10. Changes on the Event Date

Accepted Answer

10.1 Where possible, changes to the contract schedule that are  unavoidable on the Event Date, should first be discussed and agreed with  the Agent. Should this not be possible, changes are to be agreed  between the Client and the Artist prior to the performance.
10.2  If changes negotiated between the Client and the Artist on the Event  Date are agreed to incur additional costs to the Client, the Artist  accepts full responsibility for arranging the collection of additional  fees and agrees that these fees will be subject to the Agent's standard  rate of commission. The Artist must disclose to the Agent other monies  collected within seven days of the Event Date and account for commission  due within seven days.
10.3 Any changes will be subject to these terms and conditions.

Question 11

11. Delayed event schedules and late finish fees

Accepted Answer

11.1 If due to the late running of or alterations to the Event  schedule, which is no fault of the Artist, the Artist is not able to  perform their full performance time within the program outlined in this  contract, there will be no reduction in the Artist’s fee.
11.2 If  the Event runs late and the Artist is asked and agrees to finish later  than the finish time in the booking contract, and the Artist does not  agree an additional charge, then 10% of the total balance due per ½ hour  over run, payable on the Event Date by the Client to the Artist or  Agent on behalf of the Artist via bank transfer shall become due as a  late finish fee.
11.3 The Artist has the right to refuse to finish later than the contracted finish time without penalty.

Question 12

12. Extended performance fees

Accepted Answer

12.1 If the Event schedule is changed on the Event Date and the  Artist is required and agrees to perform for longer than the agreed  performance times and no additional charge is decided by the Artist on  the Event Date, 25% of the total balance for every 25% that the  initially agreed performance times are extended, payable by the Client  to the Artist in cash or by cheque on the Event Date shall become due as  an extended performance fee.
12.2 The Artist has the right to refuse to extend their performance times without penalty.

Question 13

13. Re-engagement of the Artist

Accepted Answer

13.1 The Client agrees to negotiate all future bookings of the Artist  with the Agent and not with the Artist directly, for the period  covering the issue date of this Contract until 18 months after the Event  Date on this contract.
13.2 The Artist agrees not to hand out  business cards or any promotional materials bearing their personal  telephone number and/or address, or any other contact details other than  those of the Agent to the Client, their guests, staff, venue or  contractors.
13.3 If the Artist is approached by the Client or a  guest, or employee of the Client, the Venue or an employee of the Venue  and/or agent then the Artist shall notify the Agent immediately and  account to the Agent an amount equivalent to the Deposit that would have  been payable had the booking been made with the Agent.

Question 14

14. Expenses

Accepted Answer

14.1 If this Contract includes a schedule containing the Artist's  requirements for food, accommodation, dressing rooms, technical  specifications, etc, then the Client shall meet such requirements at its  own expense.
14.2 If the Client has agreed to cover additional  expenses incurred by the Artist (including but not being limited to  travel, refreshments, rehearsal time, accommodation) the Artist must  provide receipts and an invoice to the Client within 60 days after the  Event Date.
14.3 The Client shall reimburse all expenses to the Artist within 28 days of receipt of the invoice.

Question 15

15. Sound limiters & volume

Accepted Answer

15.1 The adjustment of the volume and sound level of any equipment  shall be as the Client reasonably requires should the Client request  such a change.
15.2 The Artist cannot guarantee the quality of its  performance should the volume be reduced below the level of any  unamplified drum kit and/or backline instruments.
15.3 The Artist  cannot be held responsible for non-performance in circumstances where a  sound limiter is set so low that live music performance is not possible  for an Artist of its type.

Question 16

16. Artist equipment

Accepted Answer

16.1 The Client and the Artist agrees that the equipment and instruments  of the Artist are not available for use by other performers or persons  without the written consent of the Artist.

Question 17

17. Use of alternative/deputy performers

Accepted Answer

17.1 This clause covers any person or persons who stand in for one or  more of the Artist's standard group of performers should they be  unable.
17.2 The Artist will perform using their standard group of  performers as advertised to the Agent and the Client unless otherwise  agreed by the Agent and the Client in advance, or it is necessary due to  a Force Majeure Event. The Artist agrees that any deputy performers  used will be of the same standard and professional competence as the  performer who is to be replaced, and that the deputy will have a good  knowledge of the Artist's repertoire, and represent the Artist to the  same high standard that is known by the Agent and expected by the  Client.
17.3 The Artist agrees that if a standard performer is ill  and a suitable deputy performer is available, provided that this  performer can satisfy the conditions of competence outlined above, the  Artist shall use the services of the deputy performer rather than cancel  the booking.
17.4 There will be no reduction in the Artist's fee if a deputy performer is used.
17.5  Nothing in this clause shall prevent the Artist from using alternative  performers where the Artist has advertised that alternatives may be used  or that it does not use a fixed line up.

Question 18

18. Force Majeure Event

Accepted Answer

18.1 A "Force Majeure Event" occurs where a party is unable to comply  with its obligations under this Contract for a reason outside of its  control (such as war, fire, death, illness or other capacity certified  by a duly qualified medical practitioner, epidemic, accident, civil  commotion, national calamity, order of Government or Local Authority  having jurisdiction in the matter, changes in law, foreign government  policy, act of God) and which is not attributable to any act or failure  to take preventive action by the Artist or Client.

Question 19

19. Rights of Third Parties

Accepted Answer

19.1 In addition to the Client and the Artist, the terms of this  Contract may be enforced in accordance with the Contracts (Rights of  Third Parties) Act 1999 by the Agent.
19.2 Subject to clause 19.1, no other person who is not party to this Contract may enforce its terms by virtue of that Act.

Question 20

20. General

Accepted Answer

20.1 This Contract may be executed in any number of counterparts each  of which when executed and delivered are an original, but all the  counterparts together shall constitute the same document.
20.2 The  parties agree that this contract is governed by English law and hereby  submit to the exclusive jurisdiction of the courts of England and  Wales.

Question 21

APPENDIX - ARTIST SERVICE GUARANTEE

Accepted Answer

The Artist agrees to provide a performance that is to the best of  their ability, and reflects fully the likeness of the Artist's show, as  known to the Agent and as advertised to the Client via distribution of  the Artist's demo CD’s, promotional materials, profiles, pictures,  videos, web page, etc. The artist will make every effort to ensure their  performance is outstanding, adhere to the client’s wishes within all  reasonableness, be polite and courteous with the client, their guests  and all venue staff and contractors. The Artist agrees to provide all  equipment required to undertake this performance, unless the equipment  has been contractually agreed to be provided by the Client or a third  party. The Artist agrees that their fee is inclusive of all expenses  (except those that have been itemised or accounted for separately on the  front of this contract), including holiday entitlements, travelling  expenses to and from the venue, VAT, tax, N.I. etc and covers any  payments whatsoever due to other members of the band. It is the Artist's  responsibility to ensure the good working order and safety of their  equipment, and to obtain all necessary insurances & certification.  The Artist will refrain from excessive drinking before, during and after  the performance at all times when the Client or their guests are  present. The Artist will not under any circumstances partake of any  illegal drug use on the day of the event, or whilst at the event venue,  or whilst in the presence of the client, their guests, venue staff or  other associated suppliers or artists. The Artist will not smoke in  restricted areas or park their vehicles in restricted areas at the  performance venue. The Artist will not display any other conduct deemed  anti-social, illegal, nor reflecting badly upon themselves, the Agent,  or the Client. The Artist at the time of agreeing to or signing this  contract shall not be under any contract to a third party that might  preclude him/her from fulfilling the engagement. The Artist agrees not  to hand out business cards or any promotional materials bearing their  personal contact information. The Artist must refer all prospective  clients resulting from this booking to the Agent. The Artist shall be  suitably and tidily dressed during their performance except with the  consent of the client or where the wearing of other attire is considered  to be an essential part of their act. The Artist is not employed by the  Agent and they are responsible for their own accounting and payment of  TAX, VAT & National Insurance contributions. The Artist accepts full  responsibility for maintaining their own Public Liability Insurance  (which should be to a minimum of £1,000,000 cover), their own equipment  insurance, vehicle insurance and for carrying out the P.A.T. testing of  their equipment.
 END.

Question 22

Privacy Policy

Accepted Answer

Introduction

We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

In this policy, “we”, “us” and “our” refer to Social Finance. For more information about us, see Section 18.

How we use your personal data

In this Section we have set out

• the general categories of personal data that we may process;
 • in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
 • the purposes for which we may process personal data; and
 • the legal bases of the processing.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process information contained in any enquiry you submit to us regarding services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us unless you have their permission to do so.

Providing your personal data to others

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Retaining and deleting personal data

This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Security of personal data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We will not notify you of changes to this policy.

Your rights

In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries.

Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:

• the right to access;
 • the right to rectification;
 • the right to erasure;
 • the right to restrict processing;
 • the right to object to processing;
 • the right to data portability;
 • the right to complain to a supervisory authority; and
 • the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.

Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Personal data of children

Our website and services are targeted at persons over the age of 18.

If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Acting as a data processor

In respect of personal identifiable data, we do not act as a data controller; instead, we act as a data processor.

Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.

Question 23

Cookies

Accepted Answer

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

analysis – we use cookies to help us to analyse the use and performance of our website and services

advertising - we use cookies to help us to display advertisements that will be relevant to you

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Chrome(https://support.google.com/chrome/answer/95647?hl=en)
Firefox(https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
Opera(http://www.opera.com/help/tutorials/security/cookies/)
Internet Explorer(https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies)
Safari(https://support.apple.com/kb/PH21411)
Edge(https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy)

Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, this will not impact usability of the features on our website.

Question 24

Our Details

Accepted Answer

This website is owned and operated by Corbenyah Ltd

We are registered in England and Wales with registered number: 04550605

Registered Address: Jubilee House, East Beach, Lytham St. Annes, England, FY8 5F

You can contact us:
by post, to the postal address given above;
Using our website

Question 25

Terms & Conditions

Accepted Answer

Introduction

These terms and conditions shall govern your use of our website.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

Copyright Notice

Subject to the express provisions of these terms and conditions:  
we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Permission to use website

You may:
view pages from our website in a web browser;
download pages from our website for caching in a web browser;
print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
stream audio and video files from our website using the media player on our website; and
use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

You may only use our website for your own personal and business purposes you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
Unless you own or control the relevant rights in the material, you must not:
republish material from our website (including republication on another website);
sell, rent or sub-license material from our website;
show any material from our website in public;
exploit material from our website for a commercial purpose; or
redistribute material from our website.

Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

Report Abuse

If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
You can let us know about any such material or activity by email.

Trade Marks

Our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

Third Party Websites

Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

We have no control over third party websites and their contents, and subject to Section 10.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Variation

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

Assignment

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. 
You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third Party Rights

A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

Entire Agreement

Subject to Section

these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law.

Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
 Statutory and regulatory disclosures

We are registered in the UK; you can find the online version of the register at www.companieshouse.co.uk,(http://www.companieshouse.co.uk/) and our registration number is 04550605

Our Details

This website is owned and operated by Corbenyah Ltd

We are registered in England and Wales under registration number 04550605

Registered office is at Jubilee House, East Beach, Lytham St. Annes, England, FY8 5F

You Can Contact Us

by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website

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